Returns & Refunds

Returns

Returns are not accepted on custom artwork or illustrated posters.
However, in the event that the item received has been damaged during transport (tears, irreversible folds, etc.), we invite you to contact us by email, by sending us the photographic reports of the damage, at aezyaillustration@gmail.com . Your request will then be processed as soon as possible. In the event that the product is found to be damaged by our services, we will send it back to you at our expense.

Refunds

We do not issue refunds on custom artwork or illustrated posters.

For print orders, with tracked shipping with insurance:

In the event of non-receipt of your order within 20 working days after dispatch of the package, a return can be made for you, or a reimbursement of printing and shipping costs.

The digital personalized illustration having been made, it cannot be refunded.

Cancellations

You can request the cancellation of your order, within 1 hour after its validation.

After this time, your cancellation request will be subject to probation. Once the process of making the artwork or preparing for printing has begun, no cancellations will be accepted.


For any order cancellation or modification request, please contact us by email at aezyaillustration@gmail.com, we will process your request as soon as possible.

Trades

Exchanges are not accepted on custom artwork or illustrated posters.